Working with us
Timing
We roast and package to order. Your coffee is not sitting on our shelf staling while we wait for order. Instead, we roast and package to the orders in a production cycle.
Production cycles begin at 7AM on regular business days. An automated process exports online orders to production at 7AM. Orders entered after 7AM will go into the production cycle on the next business day.
Typically, orders in a production cycle are shipped that business day. GTA customers typically receive the coffee the business day after that.
If you missed your deadline and you will face a business impact, call us to negotiate a solution. We have never let a customer run out of our coffee!
At 7AM on business days, pending online orders* are automatically exported to production and typically ship that day. Any orders entered after 7AM will go into the next production cycle.
* Because the 7AM order cutoff is automated, if you send your order by email or other means, we will enter it during business hours. This may result in missing the next production cycle.
Understanding our Documents
When we setup your account we define where our documents will be sent. There is a primary email that receives all order notifications. We can add emails to receive the shipping confirmation and pdf invoice.
An automated order confirmation is sent upon online order entry. It confirms we have accepted your order and it confirms the items. The timing of this email determines the time of your production slot.
When we ship, we email tracking and a pdf invoice to the registered emails. A tracking link is available on this email. We always send this on shipment.
We always pack the box with a packing slip. This document does not have prices. Its purpose is to indicate which items are in which box, and to provide an audit (with initials) of the order assembly process.
