Lets Work Together!
Please contact us if you would like to work with us! When we understand your needs, we will tailor a wholesale account for you with with your pricing, shipping and payment options. We will send an email with login credentials.
On your first visit, use password reset to access your account.
- click “Lost password?” and enter the registered email address
- when the reset email arrives follow the instructions. It requires a strong password. If this is difficult, you can choose to use password reset every time you use it 😉
- your registered email is your user id
We have organized items in categories.
- Beans for foodservice
- Beans for retail
- Eco Foodservice Consumables
- Genuine Tea
You will see the categories relevant to your customer category. If you wish access to other items let us know and we will reconfigure your account.
Select a category and press search. The selected items will appear in a list.
Adjust the quantities for your order and click the add to cart checkbox. Notice that the system does this automatically as you change the quantity.
Click “Add Selected Products to Cart“. Tip: Make sure you do this before navigating away!
Change the category and repeat.
When you are happy with your order review the cart and then checkout.
On the checkout page, select a payment method, Accept Terms and Conditions and Place order.
The system will immediately send a confirmation email to the registered email and your order becomes listed in your account’s orders.
When your order is completed, you will receive a tracking email with a printable invoice attached. The tracking is also available from the order history.
If your orders tend to be similar, you can use the “order again” button from a previous order (just below the item list). This will add those items to your cart and you can adjust it from there.
Timing
We roast and package to order. Your coffee is not sitting on our shelf staling while we wait for order. Instead, we roast and package to the orders in a production cycle.
Production cycles begin at 7AM on regular business days. An automated process exports online orders to production at 7AM. Orders entered after 7AM will go into the production cycle on the next business day. Orders we receive by email are delayed by a day.
Typically, orders in a production cycle are shipped that business day. GTA customers typically receive the coffee the business day after that.
If you missed your deadline and you will face a business impact, call us to negotiate a solution. We have never let a customer run out of our coffee!
At 7AM on business days, pending online orders* are automatically exported to production and typically ship that day. Any orders entered after 7AM will go into the next production cycle.
* If you send your order by email, it may be delayed by a business day.
Understanding our Documents
When we setup your account we define where our documents will be sent. There is a primary email that receives all order notifications. We can add emails to receive the shipping confirmation and pdf invoice.
An automated order confirmation is sent upon online order entry. It confirms we have accepted your order and it confirms the items. The timing of this email determines the time of your production slot.
When we ship, we email tracking and a pdf invoice to the registered emails. A tracking link is available on this email. We always send this on shipment.
We always pack the box with a packing slip. This document does not have prices. Its purpose is to indicate which items are in which box, and to provide an audit (with initials) of the order assembly process.
